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California County Technology Executive Credential 

Begins Feb 2017, Cost is $1,099

Credential Registration & Payment Link

  • CA County IT leadership cohort program
  • 5 Courses from CSAC County Leadership Series
  • 5 Courses from CCISDA IT Leadership Series
  • Capstone team project
  • Post class digital materials (templates, tools, etc.) from Info-Tech Research Group's IT Leadership  blueprints
  • General leadership courses- Sacramento, Merced, Contra Costa, San Diego
  • Technology leadership courses - Sacramento only
  • All courses are in classroom only, 6 hours each, lunch is provided
  • Credential pin, certificate, ceremony at conference, and a letter sent to CAO/Board

 CSAC Institute for Excellence in County Government information here:

 Note:  The Credential and Course registrations are separate processes. You must register and pay for the Credential with CCISDA here. This provides you credits for the 10 courses that you will then select and register individually for and directly with CSAC at the above link.  CSAC will have your information a few days after you register here.

2017 CCISDA Technology Leadership Course Descriptions
(New courses will be added in 2018)


IT Performance Metrics and Customer Value Management - Feb 4
County governments create value for citizens through the services they deliver. Doing so effectively and efficiently not only requires a keen understanding of how government service quality is impacted by the internal systems and processes which enable them, but also requires establishing metrics around these systems and processes in order to measure performance - after all if it isn't measured, it isn't managed. This facilitative course is designed to help county IT professionals understand the metrics that matter. By taking a customer-centric approach, participants will understand how to establish metrics across IT services, applications, and infrastructure, optimize performance over time, and communicate the benefits realized to the rest of the organization through a series of interactive discussions, group activities, and individual exercises. 

IT Led Business Innovation - Apr 6
Innovation in public sector organizations is typically focused on cost reduction and internal service optimization, rather than driving top-line growth through disruptive technologies, as is the case in the private sector. In order for County IT departments–and CIOs–to take their position as innovation drivers, they must move beyond the effective delivery of core services and become true strategic partners; the business must look to IT for input on solving business problems and driving the organization forward. This course is designed to help County IT leaders to gain and manage the time, resources, and processes of innovation to utilize IT staff ideas and enable organizational innovation. They will learn to assess IT alignment with the organization, understand the innovation management process, gain and develop organizational diversity of experiences and idea exchange capabilities, and enable strategic resource allocation. Leaders will learn how to move from trusted IT operator to organizational innovator.

IT Service Management - June 1
IT exists in large measure to support other parts of the county-our internal customers. However, many IT departments do not approach IT delivery through a customer-service lens. Instead they focus on maintaining performance levels and reacting to requests. As cloud services proliferate, county leaders have more options available to procure IT services. By taking an "order taker" posture in this dynamic, IT functions risk being outsourced altogether, compromising the unique value they can provide the organization. This course will enable county IT leaders to properly position themselves against these external options, by helping them identify their current level of IT customer-service sophistication, and instilling the knowledge, tools, and templates required to institute a proactive IT service management operation.

IT Focused Contracting With Cloud/Hosted Providers - Aug 3
IT focused contracting and procurement, and dealing with cloud/hosted service provides. External services are attractive. They enable organizations to tap into economies of scale they could not realize on their own–and with the advent of cloud/hosted deployments, IT services can be procured at exponentially cheaper rates. However, entering into complicated agreements with multiple (and in some cases an ever-growing number of) vendors requires an equally sophisticated administration system to manage procurement, negotiate (and renegotiate) terms, take advantage of promotional pricing and licensing, and coordinate payment schedules. Without proper vendor management, organizations miss out on potential cost savings to be realized within their contracts, and in a county government a dollar saved on service agreements is an additional dollar to create municipal services. In this course, facilitators will introduce the concepts and tools needed to establish a process that governs the selection of vendors and subsequent management of vendor relationships, risk and performance.

IT Risk and Portfolio Management - Oct 5
Issues such as privacy, fraud, security, and organizational accountability mean that every organization should already have some process in place to monitor and mitigate organizational risks. Because the organization tasks IT with protecting organizational assets and processes, risk management often falls on its broad shoulders as well. However, the value of risk management is not inherently understood by county leaders, and more often than not IT departments find they must convince the organization to take it up in a formal capacity. This challenge is exacerbated in cases where IT leaders lack a fundamental understanding of what matters most to the organization. In this course, IT leaders will learn the questions to ask of their peers to identify areas of critical importance to organizational risk management, the knowledge required to build a formal risk management process, best practices for mitigating risks identified.

IT Executive Cybersecurity - Dec 7
Executive level issues and responsibilities. Creating an environment to succeed. The technology of today has completely unleashed information in terms of volume, variety, and velocity, and as a result, information has become more critical than ever to competitive, strategic, operational, and even personal decision-making. This also means that any one o organization's information is that much more attractive to anyone on the outside, and many outsiders have malicious intent. Advanced persistent threats are already here, and increasing numbers and usage of mobile devices and cloud storage options only heightens exposure by increasing the number of potential attack points. Information security is no longer just about technology, it is about securing the sustainability of the organization as a whole. This course provides municipal IT leaders with knowledge and tools to achieve a comprehensive understanding of where counties are at risk for security threats and attacks, how to prioritize and build out security initiatives, the technology available to establish end-to-end protection, and how to ensure compliance from the weakest link in any security system–the human users.

  • The following courses qualify for the required five leadership classes in this credential program and may be taken at any CSAC Institute campus: Sacramento, Merced, Contra Costa, and San Diego. Dates and locations can be found at the CSAC site. Students can take these as they fit into their schedule over the year.

    • 120 The Art and Practice of Organizational Leadership
    • 122 Leading by Values - Strategies for Success in Public Service
    • 123 Crafting and Implementing Effective Strategic Plans
    • 124 Leadership and Change: Practices to Move Organizations
    • 125 Polishing the Presentation: Advanced Practices in Communication
    • 126 Engaging Employees in a Shared Future
    • 128 Leading with Emotional Intelligence
    • 150 Local Governance in California: All Those Local Agencies
    • 350 Drama in the Boardroom: Acting Techniques to Improve Your County Performance
    • 351 Managing Effective Meetings
    • 352 Making an Impression: Media Interviewing and Presentation Skills
    • 356 Negotiations and Collaborations in Complex Environments
    • 357 When Bad Things Happen: Managing Crises and Emergencies
    • 360 Managing Conflict (even hostility) and Disagreement in Comfort
    • 363 Thinking Strategically in Trying Times
    • 370 Performance Measurement: Accountability for Results (2 days)
    • 371 Building and Maintaining a Team Culture
    • 372 To Do or Not To Do: Leadership in Decision Making
    • 374 Service Excellence through Process Improvement
    • 375 Coping with Ambiguity: Leadership for Challenging Times
    • 377 Facilitation Practices for Managers
    • 378 Storytelling and other Leadership Practices in the Art of Persuasion
    • 380 Talent Development and Succession Planning
    • 384 Advanced Practices in Negotiations
    • 388 Strategy: Clarifying, Building, Implementing, and Ensuring Alignment
    • 389 Communicating and Presenting Complex Issues and Data
    • 390 Optimizing Effectiveness: Managing Organizational Crises
    • 393 Working with Baby Boomers -- Leadership Practices for Younger Managers and Executives